Privacy Policy | Charlotte Metro Locksmith

Who we are

Charlotte Metro Locksmith ("we", "us") is a mobile locksmith company based in Charlotte, NC 28204. This policy covers the website www.charlottemetrolocksmith.com and the phone, text and email contact details published on it. Questions about this policy: [email protected] or 704-286-1483.

Information we collect

Information you give us. When you call, text, email or send the call-back form we receive your name, phone number, the service you need and, if you add them, your address, vehicle details and message. We use it only to answer you, dispatch a technician, give you a price and complete the job.
Job records. For completed work we keep the invoice details the law and our insurer require (date, address, service, payment method). Locksmiths must verify that you own, rent or are authorized to enter the property or vehicle, so the technician may ask to see ID on site; we do not photograph or copy your ID.
Automatically collected data. Like most websites we use Google Analytics and Google Tag Manager to understand how visitors use the site (pages viewed, approximate city, device and browser type, whether a call, text or form button was tapped). These tools set cookies and record your IP address in anonymised form. We also receive standard server logs from our hosting provider (Cloudflare).

How we use it

To respond to your request and provide locksmith services.
To send a confirmation, a receipt or a follow-up about the job you booked. We do not send marketing newsletters.
To measure and improve the website and our advertising (for example, which pages lead to phone calls).
To meet legal, tax, licensing and insurance obligations and to prevent fraud.

Who we share it with

We never sell or rent your information. It is shared only with service providers who help us run the business and are bound to use it only for that purpose: the form-delivery service that emails your request to our dispatcher (Web3Forms), our website host (Cloudflare), Google (Analytics, Tag Manager, Business Profile and Ads), our phone/SMS carrier, and payment processors when you pay by card or app. We may also disclose information when the law requires it.

Text messages (SMS)

If you text us or ask us to text you, we reply about your request only. Message and data rates may apply. Reply STOP at any time to end messages, or HELP for help. Your phone number and consent to receive texts are never shared with third parties for marketing.

Cookies and analytics

Google Analytics cookies help us count visits and understand which pages are useful. You can block or delete cookies in your browser settings, use the Google Analytics opt-out add-on, or enable "Do Not Track" — the site works the same without cookies.

How long we keep it

Call-back requests are kept for up to 12 months so we can follow up on a quote. Invoices and job records are kept for as long as tax and licensing law requires (normally seven years). Analytics data is kept for the period set in Google Analytics (currently 14 months).

Your choices and rights

You can ask us at any time to see, correct or delete the personal information we hold about you, or to stop contacting you. Write to [email protected] with the phone number you used and we will reply within 30 days. Residents of states with consumer-privacy laws (such as California, Washington's My Health My Data Act, Colorado, Virginia and others) have the rights those laws provide; we honour them for every customer.

Security

Our website is served over HTTPS. Form submissions are encrypted in transit and delivered only to our dispatch mailbox. No method of transmission is 100% secure, but we take reasonable steps to protect your information and limit access to the people who need it to serve you.

Children

Our services and website are intended for adults. We do not knowingly collect information from anyone under 18.

Changes

If this policy changes we will post the new version here with a new date. Continued use of the site after a change means you accept the updated policy.